Refund Policy
Refund Policy
Last updated: August 17, 2026
At Authoreon Systems LLC, customer satisfaction is important to us. We provide digital software products and license keys, and we aim to ensure that every order is delivered correctly and functions as described.
Digital Products
Due to the digital nature of our products, orders that have already been delivered or activated may not be eligible for a refund simply because the customer has changed their mind.
However, if you experience a problem with your product, please contact our customer support team. We will make reasonable efforts to resolve activation, installation, or delivery issues.
When You May Be Eligible for a Refund
A refund may be considered when:
- The purchased product has not been delivered.
- The delivered license key is invalid and we are unable to provide a working replacement.
- The product received is materially different from the product ordered.
- A technical issue attributable to the supplied product cannot be resolved by our support team.
- A refund is otherwise required by applicable consumer protection law.
Before Requesting a Refund
If you experience an activation or installation problem, please contact us first at:
Our support team may request screenshots, error messages, or other reasonable information necessary to diagnose the issue.
Refund Processing
Approved refunds will generally be returned to the original payment method. Processing times may vary depending on the payment provider or marketplace through which the purchase was made.
For purchases made through a third-party marketplace, refunds may also be subject to that marketplace’s applicable refund procedures.
Consumer Rights
Nothing in this Refund Policy is intended to exclude or limit any statutory consumer rights that cannot legally be excluded or limited.
Contact Us
If you have questions about this Refund Policy or need assistance with an order, please contact:
Authoreon Systems LLC
4410 The 25 Way NE
Albuquerque, NM 87109
United States
Email: kontakt@authoreonsystems.com